r/24hoursupport • u/Traditional_Act3601 • 4h ago
ASUS ROG Strix G16 (2023) stuck on black screen with white boxes after Windows Update
Hi everyone,
I have an ASUS ROG Strix G16 (2023) with a 13th Gen Intel processor and NVIDIA RTX 40-series graphics.
Recently, I updated Windows, and after the laptop restarted, I started facing a strange issue.
The problem:
- The screen is black with white rectangular boxes, as shown in the attached photo.
- Windows is not booting normally.
- I can't access the BIOS or any other settings.
- The issue started immediately after the Windows update and restart.
I'm not sure whether the Windows update caused a BIOS/firmware issue, a graphics problem, or something else.
Has anyone experienced something similar on an ASUS ROG laptop?
Is there any way to fix this or recover the laptop without accessing the BIOS?
Any help would be appreciated. Thanks!
