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UPDATE: Spoke with Verizon on the phone and went to a corporate store. The corporate Verizon store told me if I were to get a replacement it wouldn’t come until months from now. As per the solution with another poster with this issue, I went to Apple. They inspected it and said it must have been dropped and even though I showed them all those posts of them breaking in the same way. They suggested I add insurance to it and make a claim. I’m flabbergasted. I guess I should wait and see if Apple addresses this before my Verizon return window is up?

UPDATE 2: Just adding extra thoughts and info since this has gotten way more exposure than I anticipated:

For those curious, I preordered the phone from Verizon on 10/16. I didn’t get it on launch day, UPS delivered it today 10/24. It’s a 512g Star White.

I’ve been on this sub since they announced the phone. Discussed cases and was really caught up in the hype. I’m an Apple lover, have owned their products for 13+ years. I SAW other peoples phones breaking since receiving them yesterday and thought, “that’s a rare flaw, or even more assuring, operator error!”.

I casually used this phone for 3 hours. I opened it maybe 20 times tops. I only opened and closed it like a book, taking extra care to never press on the crease. I went to open and I felt the dreaded resistance everyone else with a broken one reports (felt perfect every other time before this). I closed it and tried very gently to open it again and was met with the resistance again.. Tried to close and open it one more time, and on the 3rd time, at about the halfway point of opening it there was a pop and the display looks as you see it pictured.

I get it, there’s going to be issues with a brand new product. That’s okay dude. What’s a huge disappointment is that at my local Apple Store (Jacksonville FL) claimed it was damaged/dropped and that I needed to put Apple Care on it and make a claim. The Genius I spoke with even got condescending with me saying it’s a new device and it’s fragile and these things should be expected with new technology and that’s why I should insure it. I told him in my 13 years of iPhone ownership I’ve never needed it. This isn’t an accident, it’s a defect and is happening all over the world. I showed them the numerous examples online. They tried to say my damage looks different with the black spot. So then I found examples with the black spot and the lines and they said, well maybe they dropped it too? They were hard in denial and I wasn’t getting anywhere. I wasn’t trying to Karen out and cause a scene so I left.

I can return it to Verizon as defective according to their corporate store. They can exchange it and I’ll be at the back of the queue for a new one (so February or later). I know I won’t be stuck with the phone. I’m sure either a recall is coming or just give it back to Verizon.

Overall a huge let down. It was so cool for the 3 hours before it broke. It’s first world problems. I still have my 15 Pro Max I was going to Trade In but obviously I’m holding out on that. For those of you with perfect units, I’m so genuinely happy for you! For those of you who haven’t gotten yours yet… odds are you’ll be fine. But I also wouldn’t blame you if you decide to hold out for Duo 2 at this point!

Box Score provided by ESPN

Three nights ago, my husband of 10 years and I were having dinner at the home of my closest friends. While discussing plans for an upcoming trip together, he abruptly became overwhelmed, snapped, and shouted at me at the table, claiming I was aggressively making decisions for the group. I had already had a rough work week, broke down in tears and was taken to another room to calm down. When I returned, instead of comforting me, he looked at me with contempt and asked, "Are you done yet?"

That dismissive remark prompted my friends (the couple) to intervene and call out his behavior. The argument rapidly escalated into intense verbal hostility between my husband and the hosts, resulting in my friend asking him to leave their home. Growing up, he faced frequent, threatening altercations from a parent who periodically kicked him out, making this an extreme trigger for him. Meanwhile I was in pure shock, froze and cried rather than leaving immediately with him.

Because I froze, he believes I took their side and caused this entire disaster. This level of escalation and targeted hostility toward me is completely unprecedented in our decade together; usually, I am his unconditional safe space and can de-escalate him. Instead, he has:

Turned his anger squarely on me, maintaining complete silence for over 48 hours in our shared home.

Left the apartment without a word for hours to escalate the tension. (I thankfully didn't take the bait and call/check on him out of self respect as I trust he was acting responsibly)

Refused to acknowledge the cruelty of berating me and viewing himself entirely as the wronged victim.

I am stuck in shock, walking on eggshells, and struggling with the urge to take the blame just to break the suffocating silence. This has also fractured a 7 year friendship with the couple, who are my closest friends and allies (he was introduced to them through me).

Dinner : Focaccia and olive break with some balsamic vinegar at a neighborhood Italian restaurant.