r/techsupport • • 23h ago

Open | Windows New $3,600 PC randomly shuts off when using Adobe programs — getting progressively worse. GPU, RAM or PSU issue?

16 Upvotes

Hey everyone,
Hoping someone here can help me diagnose an ongoing issue with my PC because it’s getting to the point where it’s seriously affecting my work.
I’m a full-time photographer/videographer and primarily use Adobe Premiere Pro, Photoshop and Lightroom.
Earlier this year, I upgraded from a much older PC to a brand new custom built system. I purchased it in March 2026 from a reputable PC builder here in Australia.

PC SPECS:
CPU: AMD Ryzen 7 7800X3D
CPU Cooler: Thermalright 240 ARGB Liquid Cooler
GPU: NVIDIA RTX 5070 12GB
RAM: 32GB DDR5 6000MHz
Motherboard: MSI B650M Gaming WiFi
PSU: 750W Cooler Master ATX 3.1
Storage: 2TB Biwin M350 NVMe SSD
OS: Windows 11 Home
Case: Cataclysm Voyager Black Tower with 6 case fans

Initial Problems
Pretty much ever since I purchased the PC, I’ve experienced occasional crashes, predominantly when using Adobe Premiere Pro.
Initially, the crashes would happen when doing things like:
- Importing or transferring files in and out of Premiere Pro.
- Scrubbing through timelines.
- Working with larger video projects.
- General editing and playback.

When I say crashing, I mean the entire PC instantly shuts off. No blue screen, no error message, no warning. Everything immediately loses power, including the fans and RGB lighting.

I contacted the PC manufacturer, and after some troubleshooting, they remotely disabled the CPU’s integrated graphics.

This actually seemed to improve things significantly. The crashes became much less frequent, although they would still happen occasionally.

For a while, I just dealt with it because it wasn’t happening often enough to seriously interrupt my workflow.

Recent Problems — Much Worse
Over the last month or two, the problem has progressively gotten worse, particularly over the last couple of weeks.
It’s now happening almost daily, sometimes multiple times in a single editing session.
One of the strangest things I’ve noticed is that closing an Adobe application and then reopening it seems to trigger a complete system shutdown.

For example:
- I’ll be working in Premiere Pro.
- I’ll close the application normally.
- I’ll try to reopen Premiere Pro.
- The entire PC instantly switches off.
- I’ll turn the PC back on.
- If I immediately try opening Premiere again, the PC will often shut off again.
- However, if I leave the PC sitting idle for a few minutes after restarting, I can usually open Premiere without it immediately crashing.

This behaviour is extremely consistent.

It’s No Longer Just Premiere Pro
Initially, the problem was almost exclusively happening in Premiere Pro.
However, recently I’ve experienced the same complete shutdowns when:
- Exporting photographs in Adobe Lightroom (regular Lightroom, not Classic).
- Opening Adobe Photoshop.
- Opening or reopening Premiere Pro.
- Editing and scrubbing through timelines.
- I’ve also experienced occasional crashes outside Adobe applications, although I’d estimate that around 95% of them occur while using Adobe software.

Most Recent Incident
Today, I was doing some relatively intensive editing in Premiere Pro when the entire application appeared to freeze.
My screen then went completely black, but interestingly, the PC itself remained powered on.
After a short period, the display returned, but Premiere Pro was no longer functioning properly. I couldn’t get video playback working.
This was different from my usual crashes, where the entire system instantly loses power.
I’ve also experienced instances where the computer completely freezes, including the mouse becoming unresponsive.
During one of these freezes, I held the physical power button to force a shutdown, but it took approximately 35 seconds for the PC to actually turn off.

Troubleshooting So Far
I’ve contacted the PC manufacturer about the issue previously.
They initially disabled integrated graphics, which significantly reduced the frequency of crashes but never completely eliminated them.
We’ve also performed stress testing on the PC, and everything appeared to run normally without crashing.
Unfortunately, I don’t remember exactly which stress-testing software was used.
What confuses me is that the PC can apparently handle stress tests without any problems, yet something as simple as reopening Photoshop or Premiere can cause it to instantly lose power.

My Questions
I’m trying to work out whether this is potentially:
- A faulty or unstable power supply.
- A GPU or graphics driver issue.
- Improperly seated or unstable DDR5 RAM.
- A motherboard issue.
- Something specifically related to Adobe applications and hardware acceleration.

The instant loss of power makes me wonder about the PSU,

The fact that the system often needs to sit idle for a few minutes after restarting before I can successfully launch Adobe applications is also really confusing.

Has anyone experienced anything similar?

Are there any specific diagnostic tests, Windows logs or hardware checks you’d recommend to help narrow down the actual cause?

The PC is still under warranty, but I’d ideally like to identify the issue before having to ship the entire computer interstate for repairs.

Any advice would be massively appreciated. I’m relying on this computer for my full-time work, and the constant crashes are becoming a serious problem.


r/techsupport • • 11h ago

Open | Windows I'm Stumped

9 Upvotes

2 days ago my PC started freezing/locking up.

It first happened while playing Aion 2, but has since happened while watching youtube/on the desktop.

The mouse still moves but I cant click anything, cant move windows around and have to force shutdown via the power button/reboot button.

Specs are

9800x3d under 420mm aio

9070xt

64gb 6000mhz ram

1000w platinum psu

Asus strix x870-E motherboard.

I have had this system since March 2025 and have had dno issues up until now.

Cpu has a 200mhz overclock which i have tried removing.

Gpu is stock.

Its not over heating, havent monitored temps but its cool air coming from the aio and case, no error codes are being thrown up, no indicators on the motherboard.

Nothing is jumping out at me in event viewer as unusual.


r/techsupport • • 16h ago

Open | Hardware PC suddenly crashing, GPU disappearing from PCIe, now failing POST with VGA debug LED. Motherboard, GPU, or PSU?

5 Upvotes

My PC has been working reliably for months, but over the past week it’s developed increasingly serious problems. I’m trying to narrow down the cause before spending money replacing components.
Specs:
CPU: Ryzen 9 3900XT
Motherboard: MSI B550M PRO-VDH WIFI
GPU: Sapphire Pulse RX 9070 (less than a year old)
RAM: 32 GB DDR4
PSU: Cooler Master MWE 750W or 850W
OS: Nobara Linux
BIOS: 2.P1 (July 2026)
Initially, the PC began spontaneously rebooting during boot and gaming. Linux reported fatal AMD machine-check errors:
```MC5_STATUS: 0xbea0000000000108
IPID: 0x000500b000000000
Syndrome: 0x000000004d000000
```
The kernel also reported an uncorrectable error causing an AMD Data Fabric sync flood.
I disabled XMP and ran four passes of Memtest86+ with zero errors, but the crashes continued.
Switching from Nobara kernel 7.2.11 to 7.2.10 initially seemed to fix things. I played Cyberpunk for hours without problems.
However, after approximately 11 hours of uptime, both monitors suddenly lost signal while gaming. Audio continued briefly before stopping, and the system completely froze.
The logs showed:

```
amdgpu: device lost from bus!
SMU: bus error ... response:0xFFFFFFFF
Failed to export SMU metrics table!
```

GPU reset attempts failed. On subsequent boots, AMDGPU also reported SMU/PSP initialization failures.
Now the PC sometimes won’t even POST. The motherboard’s VGA debug LED stays illuminated, and neither monitor receives a signal. No MSI logo or GRUB appears, so this isn’t exclusively a Linux boot issue.

I am at my wits end here and I do not know what to do. Please help.


r/techsupport • • 20h ago

Solved I deleted an old user file and now my graphic card and bluetooth aren't working/

4 Upvotes

A while back my old user file got corrupted so I had to make a whole new user profile and shift all my files there. Since the old user file took alot of space, I deleted everything in it but since then my bluetooth and graphic card has not been working at all. I tried uninstalling bluetooth from the device manager, restarted my pc but nothing appeared. And I have no idea what to do with my graphic card situation. I am not a tech person at all, nor I do know the terms. What should I do?

Update: fixed!


r/techsupport • • 3h ago

Open | Software Final Draft Software Crash *PLEASE HELP*

1 Upvotes

Hi, I’m not sure this is the correct place to ask this question, but I don’t know where else to look. If there’s another forum I should go to please direct me there.

I am using the screenwriting software called Final Draft, and about 5 days ago I completed a script. I left the program open after I was done so I could go back and edit.

Over the weekend my computer crashed and closed the program, I didn’t think anything of it because I hit save religiously. Well turns out I opened it today, and the file hadn’t saved since the day before I finished it.

I have tried everything to get it back. I tried to load backups, but the backups didn’t work for this file, neither did the auto saves. There’s no temp files relating to the document anywhere, it’s not in a separate folder anywhere. It’s not in any of my other drives or in the cloud.

I even tried to download a program that could fish out deleted files from the bowels of my hard drive. It seems like it straight up doesn’t exist.

The only thing I could think of is that when I saved it the first time that the file corrupted and I didn’t notice.

Again I don’t know if I need to ask this question somewhere else but if anyone has any ideas PLEASE HELP ME!!


r/techsupport • • 13h ago

Open | Software Windows 11 briefly freezes, mouse and audio stop responding, and Xbox Game Bar repeatedly crashes. Anyone else experiencing this recently?

3 Upvotes

Just a heads-up, this is going to be a fairly long post, but I want to be as detailed and precise as possible about what I've experienced. Hopefully, the extra information will help others recognize similar issues or narrow down what might be causing them.

Hi everyone!

I'm trying to figure out whether I'm experiencing a Windows or Xbox Game Bar issue, a graphics driver problem, or potentially something wrong with my laptop.

I recently purchased a high-end ASUS ROG Strix SCAR 18 gaming laptop, and over the past few days I've experienced a couple of unusual freezes. I've also noticed that Xbox Game Bar has repeatedly been crashing or becoming unresponsive according to Windows Reliability Monitor.

I've searched online and found people describing similar problems, but many discussions are several years old. I'm particularly interested in hearing whether anyone has experienced something similar recently.

My laptop specifications:

  • Model: ASUS ROG Strix SCAR 18 (2026), G835LWG-TQ285W
  • CPU: Intel Core Ultra 9 290HX Plus
  • GPU: NVIDIA GeForce RTX 5080 Laptop GPU, 16 GB GDDR7, up to 175 W
  • RAM: 64 GB DDR5-6400
  • Storage: 2 TB NVMe RAID 0
  • Display: 18-inch 3840 × 2400 Mini LED, 240 Hz
  • Operating system: Windows 11
  • GPU configuration: NVIDIA Advanced Optimus / MUX switch
  • Power: Always plugged in when gaming

Windows, NVIDIA graphics drivers and the laptop BIOS have all been updated recently.

Issue 1: Temporary system freezes

I've experienced two similar incidents over the past few days.

First incident:

I was playing Satisfactory on my laptop's internal display while watching a YouTube stream on an external monitor.

Suddenly, the system appeared to freeze for approximately one second. The audio stopped, and my mouse seemed to become unresponsive before suddenly jumping forward.

Everything returned to normal almost immediately, and I continued using the laptop without further problems.

I checked Windows Reliability Monitor afterward, but the only warning I initially found was an unsuccessful Microsoft GameInput installation with error code 1603. I don't know whether that was related.

Second incident (October 26):

I was watching a YouTube video when the video suddenly froze.

I pressed Space because I initially thought I might have accidentally paused it, but nothing happened. I then tried moving my mouse, but the cursor didn't respond.

A moment later, the system became responsive again. The YouTube video paused, apparently registering my earlier Space keypress, and the mouse cursor suddenly moved.

I immediately opened Windows Reliability Monitor and found a critical event involving Xbox Game Bar at 18:39, which was very close to when the freeze occurred.

The error details were:

  • Application: Xbox Game Bar
  • Problem: Stopped responding and was closed
  • Problem Event Name: MoAppHang
  • Application: GameBar.exe
  • Package: Microsoft.XboxGamingOverlay
  • Application version: 7.326.8061.0
  • Date: October 26, 2026, 18:39

Looking back through Reliability Monitor, I noticed that Game Bar has repeatedly been crashing or hanging over the past several days.

I cannot confirm whether Game Bar is causing the freezes or simply becoming unresponsive because something else is happening.

Issue 2: Cyberpunk 2077 graphical corruption and severe FPS drop

I also experienced a strange graphical problem while playing Cyberpunk 2077 on October 25.

The game was initially running normally at approximately 80–100 FPS.

Suddenly, certain parts of the game's graphics became black, and my FPS dropped dramatically to around 20–25.

The game remained playable, and its underlying logic appeared to continue functioning normally, but everything felt unusually slow, almost worse than the reported 20–25 FPS.

Interestingly, when I alt-tabbed out of Cyberpunk, Windows itself was completely responsive.

I could open my browser, watch YouTube and use the laptop normally without any noticeable performance issues.

However, as soon as I returned to Cyberpunk, the graphical corruption and severe FPS drop were still present.

I eventually closed Cyberpunk and launched it again. Everything immediately returned to normal.

I subsequently played several other games that day without experiencing any problems.

I also noticed a Game Bar crash recorded on the same day, although I haven't established whether it happened at the same time as the Cyberpunk incident.

I'm not necessarily assuming these two problems are related, but I thought it was worth mentioning both.

Additional information

I generally run the laptop in ASUS Armoury Crate's higher-performance modes, which allow increased power consumption and more aggressive fan cooling.

I haven't manually overclocked the CPU or GPU.

The laptop is designed for high-performance gaming, and I haven't experienced any consistent performance issues, unexpected shutdowns or blue screens.

Apart from these incidents, the system has been running extremely well.

What I'm trying to find out

Has anyone else experienced any of the following recently?

  1. Xbox Game Bar repeatedly crashing or hanging in Windows Reliability Monitor, even when you're not actively using its overlay.
  2. Brief system freezes where video and mouse input stop responding, followed by delayed input being registered when the system recovers.
  3. Similar problems on newer ASUS ROG laptops or systems using NVIDIA RTX 50-series GPUs.
  4. Sudden graphical corruption and severe FPS drops in Cyberpunk 2077 that disappear completely after restarting the game.

I'm particularly interested in whether this could be related to a recent Windows update, NVIDIA driver update or Xbox Game Bar update.

I'm planning to investigate Event Viewer and test whether disabling Game Bar makes any difference, but I'd really appreciate hearing whether anyone else has encountered similar symptoms.

Thanks in advance!


r/techsupport • • 13h ago

Open | Malware Do it still need to be concerned?

2 Upvotes

So at 1 in the morning I git hit by a massive nasty virus attack. 100% Trojans, possibly Spyware but im not sure.

I secured all my accounts, ran a deep scan and bitdefender several times before hard resetting and formatting the pc. Re installing windows and all. I have now changed all passwords and enabled all possible mfa's.

Do it still need to watch out for a possible second attempt or can I go to sleep being secured?


r/techsupport • • 14h ago

Open | Hardware Secure boot

4 Upvotes
  • Hi everyone, I'm dealing with a very stubborn BIOS/Secure Boot issue and I'm hoping someone might have a workaround that doesn't involve a BIOS flash.

r/techsupport • • 2h ago

Open | Software Recent Nvidia update bricked my 1050ti -_-

2 Upvotes

Bruh... I know it's an old card and I'm surprised it still even gets updates but does anyone else with a card this old just have the recent update leave their screen with constant disconnect..

It still works... If you like looking at a black screen every 5 seconds...

I'm assuming my only solution is to put in another GPU , which is obviously older but functional and then delete the recent driver update .. that's if it also doesn't prevent my even older card from functioning


r/techsupport • • 11h ago

Open | Hardware Microphone static on pc across multiple microphones for years?

2 Upvotes

Hi, thank you for taking the time to read my inquiry. For about 5 years I've had this odd issue of constant static at my pc when I speak into a microphone for any platform. I've always just tried to live with it, but other people aren't able to work around it anymore for gaming and zoom meetings. it started with a razor seiren x microphone and I just assumed at the time it was a cheap gaming microphone going out before eventually picking up a Samson G-Track pro. I'm not really sure if the issue went away for a period of time as people would complain about the seiren on and off, but recently both my friends and people I'm regularly in meetings with are starting to repeatedly bring it up. it also occurs on my retired steel series arctis 7 headphones. could it be a mobo problem? I've been building up with the same one for a while. the mobo is a gigabyte b450 ds3h. I've had obscure problems like this before that either just go away or I find a fix on accident, but I'm stumped on this. I remember reading threads back then about some seiren x owners reporting a similar issue at the time and thought it was only that. I've tried different usb ports over time, but there's no difference. I appreciate any advice on this, thank you.


r/techsupport • • 11h ago

Open | Windows Windows 11 constant disconnect noise when after screen timeout?

2 Upvotes

When my screens turn off after the set time, i hear the USB disconnect sound every 2-3 minutes.

I don't have any peripherals connected other than the monitors, since I use a bluetooth mouse and keyboard.

I tried Nirsoft's USBlogger, and nothing shows up. Nothing shows up on the windows event viewer either.

I also turned off my monitor's auto detect input.

Any ideas why my PC does this?


r/techsupport • • 13h ago

Open | Hardware No display and cannot enter BIOS whenever a SATA data cable is plugged in — B550M K rev. 1.0 / Goodram CX400

2 Upvotes

I’m troubleshooting a friend’s PC and would appreciate a second opinion before returning the motherboard. Whenever the SATA data cable is connected to the motherboard, the PC powers on but gives no display and I cannot enter BIOS. This also happens when a known-good SATA data cable is plugged into the motherboard only, with the other end left completely disconnected.

Hardware

- Motherboard: Gigabyte B550M K rev. 1.0

- BIOS: F7

- CPU: AMD Ryzen 5 5600XT

- RAM: Patriot Viper Elite II, 2 x 8 GB DDR4-3200

- SSD: Goodram CX400 1 TB, 2.5-inch SATA

- GPU: ASRock Radeon RX 9060 XT 16 GB

- PSU: Gigabyte GP-P650SS, 650 W

- Case: Antec AX20

What happened and what I tested

  1. Before the SATA problem, the PC had a separate problem where it powered on but showed no display. We reseated the RAM and GPU and cleared CMOS; after that, the PC started normally and we could enter BIOS.

  2. Only after that earlier problem was fixed did we connect the SATA SSD. From that point on, connecting the SATA data cable to the motherboard made the PC power on with no display every time, and we could not enter BIOS.

  3. SATA power connected by itself did not prevent POST.

  4. Connecting the SATA data cable to the SSD made the PC power on with no display every time.

  5. The SSD was taken to a shop. They formatted it and confirmed that the SSD worked there. The old SATA data cable also worked there.

  6. I replaced the data cable with a new cable known to work. The PC still powered on with no display every time.

  7. I tried all four motherboard SATA ports. The result was the same on each one.

  8. I tried different SATA power connectors/cables from the PSU. The result was the same.

  9. BIOS settings checked: SATA mode is AHCI and Chipset SATA Port Enable is Enabled. The ports show “Not Installed” when no drive is connected.

  10. I tested one RAM stick at a time in the A2 slot, using both sticks.

  11. I reseated the GPU.

  12. The most revealing test: with the SSD disconnected at the far end, I plugged the new known-good SATA cable into a motherboard SATA port only. The PC still powered on with no display, and I could not enter BIOS. With no SATA cable inserted, it started normally.

Current question

So my question is, what else could I test before RMA-ing the motherboard? I don’t have another motherboard to test. I was thinking of taking it to a repair shop so they can perhaps swap the motherboard.


r/techsupport • • 14h ago

Open | Software Monitors blacking out occasionally when a TV is connected but off.

2 Upvotes

I have a Windows 11 PC hooked up to two monitors and a TV, all directly wired through Displayport or HDMI. The two monitors are my normal use PC setup, the TV I want to leave plugged in but off so that when I use it to watch shows I can just turn it on and run everything through the PC.

My issue is that every so often while the TV is off, the two monitors will behave as if another monitor was just disconnected/plugged in. The windows briefly resize, then black out for a moment, then returns to normal. It never does this if the TV is on, it never does this if the TV is disconnected.

I have tried configuring the TV to extend the desktop, I have tried mirroring either the primary or secondary display, I have also turned off the Windows setting to minimize windows when a monitor is disconnected. Nothing I have been able to think of changes the behavior.

GPU is a 4080, monitors are ASUS ROG XG32UCWG 32 Inch 4K, ASUS ROG XG27AQDMGR 27 Inch 1440p. TV is a TCL QM7k.

Appreciate any ideas.


r/techsupport • • 15h ago

Open | Software pc keeps crashing and restarting

2 Upvotes

it all started when i got a bsod and at first i thought it was my ssd so i cloned my ssd and re done windows and instead of the bsod it kept on restarting my pc randomly it does it more under heavy load.

and i checked the event viewer and i keep getting random errors and criticals! i have a rtx 3070 and my cpu is a ryzen 9 9500x 32gb ram ddr4Any help please?


r/techsupport • • 17h ago

Open | Windows Friend’s pc acting odd

2 Upvotes

First chrome crashing kept , then he restarts his computer and it’s just loading in an infinite loop. Then proceeds to black screen but pc itself is on, i suspect ssd problem but i want a 2nd opinion.


r/techsupport • • 17h ago

Open | Software What to do after plugging my old data into my new laptop

2 Upvotes

I'm using an external ssd which has all the data from my previous dead laptop, I want to use the external ssd as extra space for games and such but don't know how to move forward with freeing up the space.

Do I just save all the files I need on my local disk and delete everything afterwards?
Or do I need to cleanly uninstall them using every apps uninstall software?
Or use a third party uninstaller software?


r/techsupport • • 18h ago

Open | Windows High-End PC (Ryzen 7 7800X3D + RTX 5070 Ti) – Poor Motion Smoothness Despite Stable Frametime Graphs. Looking for Advanced Technical Help.

2 Upvotes

Hi everyone,
I’m posting because I’ve been trying to solve a persistent gaming smoothness issue for quite some time, and I still haven’t been able to identify the actual cause.
I’ve invested a significant amount of money into my PC and replaced almost every major hardware component, yet I continue to experience inconsistent motion smoothness, particularly in competitive games.
My main issue isn’t low FPS. It’s poor perceived motion smoothness, even when frametime graphs appear stable.
My PC Specifications
CPU: AMD Ryzen 7 7800X3D
GPU: NVIDIA GeForce RTX 5070 Ti Windforce 16GB
Motherboard: MSI MPG X870E Carbon WiFi
RAM: 32GB G.Skill Trident Z5 Neo DDR5 6000MHz CL30
SSD: Samsung 980 NVMe 1TB
Monitor: HP OMEN 27qs, 27-inch IPS, 2560×1440, 240Hz
PSU: 1000W
CPU Cooling: 360mm AIO
Operating System: Windows 11
Network: Fiber-optic Ethernet connection, Realtek 2.5GbE controller
1. Poor Motion Smoothness Despite Stable Frametimes
While gaming, especially when moving the camera slowly or quickly, the image often feels inconsistent, jittery, or slightly shaky.
What’s particularly frustrating is that this happens even when the frametime graph looks relatively stable.
For example, I can observe frametime fluctuations between 5.7ms and 6.1ms without any obvious spikes, yet camera movement still doesn’t look completely smooth.
I’ve experienced the same behavior using both mouse and keyboard and a controller.
2. Call of Duty
In Call of Duty, particularly during more demanding campaign sections, camera movement can become noticeably inconsistent.
Multiplayer generally performs better, but I still struggle to achieve the level of smoothness I’m looking for.
I’ve tested multiple combinations of:
Low, medium, and high graphics settings.
Different DLSS modes and presets.
1080p and 1440p resolutions.
Uncapped FPS and manual frame limiters.
NVIDIA Reflex.
Different CPU and RAM configurations.
Despite all these adjustments, the experience remains inconsistent.
3. Gears of War
I’ve experienced similar issues in Gears of War.
Some campaign areas feel extremely smooth, while others suffer from inconsistent motion.
Even in multiplayer, with seemingly stable frametimes, I can perceive subtle microstutters and uneven camera movement.
I’ve tried different frame caps, including 120 and 165 FPS, using tools such as RivaTuner Statistics Server.
Additionally, in Horde mode, I’ve occasionally noticed delayed hit registration, delayed audio feedback, and enemies reacting late to shots, almost as if there were some kind of desynchronization.
4. Troubleshooting I’ve Already Done
Before suggesting the usual basic optimizations, please understand that I’ve already spent countless hours testing different configurations.
Here’s what I’ve tried:
Multiple clean installations of Windows 10 and Windows 11.
BIOS updates and CMOS resets.
Installing official motherboard chipset and device drivers.
Testing multiple NVIDIA driver versions.
RAM stability testing with TM5 and MemTest, without errors.
Adjusting PBO, Curve Optimizer, and PPT/TDC/EDC limits.
Testing different SOC and DRAM voltages.
Monitoring CPU/GPU temperatures, frequencies, and utilization.
Running LatencyMon to investigate potential driver latency issues.
Performing clean Windows boots.
Investigating startup entries, services, and drivers using Microsoft Autoruns.
Testing different FPS limiters.
Adjusting and testing Ethernet adapter settings.
CPU and GPU temperatures are consistently good, with no obvious signs of thermal throttling.
One interesting observation is that disabling certain startup entries and components using Autoruns noticeably improved perceived smoothness in some games.
This makes me wonder whether some kind of software interference, driver conflict, or Windows-level issue could be involved.
5. My Main Technical Questions
I’m particularly interested in understanding the following:
Can frametimes appear stable while actual on-screen motion remains uneven due to frame presentation or display timing issues?
Can Windows services, drivers, or background components interfere with perceived smoothness without triggering obvious warnings in LatencyMon?
Could my 240Hz IPS monitor contribute to the perceived lack of motion clarity, even when frame delivery appears consistent?
Could my Samsung 980 NVMe SSD, which lacks dedicated DRAM, affect asset streaming or introduce occasional interruptions during gameplay?
Are there more advanced diagnostic tools than MSI Afterburner and LatencyMon for investigating actual frame presentation, displayed frame timing, and motion consistency?
Has anyone experienced similar issues with AMD X3D processors combined with recent NVIDIA GPUs?
6. What I’m Actually Trying to Achieve
I’m not simply chasing higher FPS numbers.
My goal is consistent, clear, responsive camera movement without perceptible microstuttering or uneven motion, ideally without relying on adaptive synchronization technologies.
I believe my hardware should be capable of delivering an excellent gaming experience.
I’d really appreciate input from people with advanced knowledge of:
Frame pacing and frame presentation.
Windows graphics scheduling and driver behavior.
Display response times and motion clarity.
AMD Ryzen X3D architecture.
NVIDIA driver optimization.
PC gaming performance diagnostics.
I’m willing to perform detailed technical tests, but I’d prefer suggestions that help identify a measurable root cause rather than generic registry tweaks or commonly repeated Windows optimization guides.
Has anyone experienced something similar and actually managed to identify or fix the underlying problem?
Any serious technical insight would be greatly appreciated.
Thanks in advance!


r/techsupport • • 18h ago

Open | Phone Why won’t Apple turn off the proximity sensors when on a Video call on google meets, Discord, Messenger, or anything besides FaceTime?

2 Upvotes

Exactly the post Apple wont turn off the proximity sensors when on a Video call on google meets, Discord, Messenger, or anything except FaceTime and speaker calls.

It’s super annoying as I’m literally on a video call as my whole screen is being blacked out just from using my phone.


r/techsupport • • 49m ago

Open | Hardware Pc not turning on after finishing build

• Upvotes

I already check all the psu wires being tight and check the f panel. The f panel is correctly in i also use screw driver method on it on all pins still not turning on.


r/techsupport • • 1h ago

Open | Software BSOD 0xEF (Critical Process Died)

• Upvotes

Hi everyone,

I'm trying to troubleshoot a frustrating issue with my gaming PC. I've already performed several tests and replaced some components, but I still haven't identified the root cause.

PC:

  • CPU: AMD Ryzen 7 7800X3D
  • Motherboard: ASUS PRIME B650-PLUS-CSM
  • RAM: 32GB TeamGroup DDR5-6000 (currently running at 4800 MHz, EXPO disabled)
  • GPU: NVIDIA RTX 4070 Super
  • OS SSD: WD 250GB NVMe (WDS250G3X0C)
  • Secondary SSD: Kingston NV3 2TB
  • PSU: 700W SFX
  • OS: Windows 11

My PC crashes and immediately reboots, sometimes even under relatively light workloads.

Occasionally, I briefly see a black BSOD showing CRITICAL_PROCESS_DIED (0xEF), with the crash dump progress stuck at 0%.
crashes seem to occur when games are compiling shaders, tried Baldurs Gate 3, Resident evil 4 and Gears E-Day and windows crashes during compiling shaders.

I tried also FF Resonance Demo and a PS4 Emulator and no crashes.

What i tried:

  • Clean installation of Windows 11.
  • MemTest completed without errors 4 times
  • Disabled EXPO and set RAM to JEDEC 4800 MHz.
  • Ran CHKDSK and repaired detected filesystem errors.
  • Replaced the original SSD 2TB NVMe with a Kingston NV3.
  • Tested the system using only the WD boot SSD.
  • Reseated the SSDs and tested different M.2 slots.

Now i bought a new PSU and i will replace it

Event Viewer Findings:

  • Kernel-Power 41 after unexpected reboots.
  • volmgr 161 indicating failure to create the crash dump.
  • BugCheck 0xEF – CRITICAL_PROCESS_DIED.

No relevant disk, stornvme, storport, Ntfs, or WHEA-Logger errors were recorded immediately before the crashes I investigated.

One particularly strange detail: Windows cannot save a dump during spontaneous crashes, but when I deliberately trigger a BSOD using NotMyFault, it successfully creates a minidump.

Has anyone experienced similar issues on AM5 systems, particularly crashes during shader compilation, CRITICAL_PROCESS_DIED (0xEF), and volmgr 161?

Any suggestions for targeted troubleshooting would be greatly appreciated.


r/techsupport • • 1h ago

Open | Software Nvidia shader cache folder exceeds the 16 GB limit

• Upvotes

My Nvidia shader cache folder is over 22 GB, even though my Shader Cache Size Limit is set to 16 GB.

Is this normal behavior? I thought the driver was supposed to remove older cache files when the configured limit was reached.

Has anyone else experienced this?


r/techsupport • • 2h ago

Open | Hardware Blue mark on screen—keeps getting worse for no reason

1 Upvotes

Hi everyone, recently I booted up my Acer Aspire 5. However, it doesn’t have a common OS. It runs “Googlebook OS”, which i installed from a project called gbos-x86. Anyways, for some reason this strange blue mark with scattered pixels keeps getting worse, even though I haven’t done anything to the computer. This issue is not from the OS, but rather strangely from the laptop itself. Can someone please assist me?

CPU: AMD Ryzen 3
GPU: Radeon Graphics
OS: Googlebook OS (NOT A GOOGLEBOOK, JUST HAS THE OS)
Problem: Display
Screen type: 1080p, not OLED(?)


r/techsupport • • 2h ago

Open | Hardware Motorola Edge 50 Fusion started flickering and shutting down after 1 year 10 months — Motorola, please help!

1 Upvotes

Yesterday, while watching Netflix, I noticed a line flickering on and off on my Motorola Edge 50 Fusion. Initially, I thought it was part of the video, but later the screen started showing the same issue again, and the phone suddenly switched off. It happened around four times. Sometimes, the phone wouldn't turn on for about 10 minutes, but then it would start working again temporarily.

I switched it off out of concern that it might be an electrical fault. Today, I visited the showroom and explained everything. I was told that similar issues happen to phones after 1–2 years, and they suggested replacing the CPU. My phone is exactly 1 year and 10 months old.

Honestly, it's frustrating to face a potentially expensive hardware issue so soon. Motorola, please investigate this issue and help me get my phone repaired fairly. Has anyone else with a Motorola Edge 50 Fusion experienced similar screen flickering and sudden shutdowns?


r/techsupport • • 4h ago

Open | Windows i7-14700KF – Random BSODs, even at stock settings.

1 Upvotes

PC Specs:

  • CPU: Intel Core i7-14700KF (purchased December 2024)
  • Motherboard: Gigabyte Z790 UD AX (BIOS F18)
  • RAM: 64GB Corsair Vengeance DDR5 (4×16GB, rated 6400 MT/s CL32)
  • GPU: NVIDIA RTX 5070 Ti
  • PSU: Seasonic 850W
  • Cooler: ARCTIC Liquid Freezer III 360
  • OS: Windows 11 Pro

Problem:

I've experienced random freezes and BSODs since building this PC. They happen during gaming, normal use, and Blender exports.

BSOD codes recorded:

  • 0x18B – SECURE_KERNEL_ERROR
  • 0x1E – KMODE_EXCEPTION_NOT_HANDLED
  • 0xD1 – DRIVER_IRQL_NOT_LESS_OR_EQUAL
  • 0xA – IRQL_NOT_LESS_OR_EQUAL
  • 0x50 – PAGE_FAULT_IN_NONPAGED_AREA
  • 0x3B – SYSTEM_SERVICE_EXCEPTION

Event Viewer also recorded 2 fatal WHEA hardware errors (Event ID 1) on October 24 and 27.

Troubleshooting already done:

  • Updated BIOS to F18 and loaded optimized defaults.
  • Disabled XMP.
  • Lowered RAM speed to 4533, 4000, and 3500 MT/s.
  • Tested with only 2 RAM sticks — still crashed.
  • MemTest86: 4 passes, 0 errors.
  • Intel Processor Diagnostic Tool: Passed.
  • Clean Windows installation.
  • Updated drivers.
  • Checked CPU socket and cooling.
  • Uninstalled most software to rule out conflicts.
  • Currently running RAM Test Pro at 4000 MT/s with all 4 sticks, stressing around 95% of RAM and 97% CPU. No errors so far; test not finished.

Interesting Blender issue:

Exporting a particular project to DAE caused freezes/BSODs, while exporting a simple cube worked. After modifying/normalizing mesh normals, the problematic project exported successfully. However, this doesn't explain the other random BSODs.

Question:

Given the fatal WHEA errors, multiple BSOD codes, and crashes even with XMP disabled and RAM heavily underclocked, would you suspect the CPU, motherboard, or RAM?

  1. October 24, 2026 — 02:20:41
  • Source: Microsoft-Windows-WHEA-Logger
  • Event ID: 1
  • Level: Error
  • Record ID: 5103
  • Message: “A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.”
  1. October 27, 2026 — 01:16:10
  • Source: Microsoft-Windows-WHEA-Logger
  • Event ID: 1
  • Level: Error
  • Record ID: 8017
  • Same fatal hardware error message.

Has anyone experienced similar instability with a 14700KF?


r/techsupport • • 4h ago

Solved Dual monitor with a Radeon, gaming issues resolution

1 Upvotes

Hey guys,

I have a Radeon 7900XT and I was having this issue every so often with my games being choppy. Like screen tearing.

My side monitor is an older 60hz monitor. My main is a 144.

One thing that helped me was completely turning off my 2nd monitor while gaming.

But, I just found that AMD Adrenaline had turned AMD freesync to ON, on my secondary monitor. I just changed that to OFF and it feels much better. Maybe this is common knowledge but just in case this helps anybody else.