The title is self-explanatory - the rest of this is just the specifics of my frustration.
The TSTG (Toronto Student Transportation Group) has just about broken me.
My child is the only kid at his bus stop. He's four years old, and takes 20 minutes to get from our front door to to the 'common bus stop' at our nearby English school... only to spend another 40 minutes actually sitting on the bus.
There's a bus stop on our road already used by the nearby Catholic school and I've been trying since the first day of school to have his stop moved to the same location. It's a four minute drive from his current stop and - based on the route map - would actually save the driver some time.
I understand that French Immersion students are generally directed to a bus stop at their local English school. And if there were other kids there, I would be completely okay with that. Inconvenient, but manageable. But I'm pregnant, he's small, and the English school is on a tiny street that's always busy and chaotic with drop-offs at that hour. This seems like such an obvious change to make, for both safety and convenience.
I've called and emailed tstg repeatedly. They gave me a ticket number over a month ago - great. Said I'd hear back in 3-4 business days. I followed up and was told my ticket was marked "high priority". Still, nothing happened. Called again today, and a very rude woman basically told me "tough shit, it's unlikely to change". (Although she said it a lot more professionally than that, with a bunch of excuses about why they keep promising and failing to get back to me.)
I tried talking to the bus driver directly about "unofficially" moving the stop, but he's understandably worried about getting into trouble.
I'm out of ideas. Someone recommended contacting a tdsb superintendent, but I'm not sure which one would cover something like this. If you've had any luck moving you child's bus stop through official channels, please let me know!