r/XboxSupport • • 1d ago

Megathread COD MW4 Background

3 Upvotes

r/XboxSupport • • Jun 08 '26

Account Recovery Megathread

29 Upvotes

Update Oct 15 2026: Xbox Support has a recovery form now too https://support.xbox.com/en-us/forms/recover-your-microsoft-account

I recommend you start with this form rather than the Microsoft account recovery form

Update Oct 10 2026: I reddit user pointed me to this guide Microsoft Account Recovery Wiki I don't remember their username, its a pretty extensive guide on how work the Microsoft Recovery system. Run by a discord group, i would not give my personal data to anyone on discord. Do so at your own risk

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support

United States

If you are in the Unites States you could try filing a dispute through their binding arbitration clause https://www.microsoft.com/en-us/legal/arbitration

Brazil

You can Microsoft to Court

https://www.reddit.com/r/xbox/comments/1usvnt6/update_on_my_last_post_microsoft_deleted_my_acc/


r/XboxSupport • • 6h ago

Xbox One X Can anyone see anything wrong with my hdmi output? I’ve seen other posts talking about it but I can’t tell mine between a broken one and a fixed one

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15 Upvotes

It was working one day and stopped the other, there were some pins inside bent that I assume were importsnt but broke off when I tried inspecting them. Just wanted to confirm the issue


r/XboxSupport • • 2h ago

Xbox Series X Series X Still Crashing After Cleaning/Factory Reset

5 Upvotes

I’ve had a series x for about 5 years and for the within the past year it started crashing every match of Helldivers 2. Just got worse and worse sometimes I would crash just spectating or multiple times in the same game. I took off the back cover and blew out the dust and as a last resort reset it to factory settings. I’ve also tried managing storage and blasting a house fan on the back. Microsoft says take it to a shop (uBreakiFix) but they would take it for 4+ weeks for a “total tear down.” I seem to be the only one out of my friends that has a problem this severe. Am I just out of luck? I’ve been on Xbox for 15 years never had it this bad.


r/XboxSupport • • 2h ago

Xbox Series S My Xbox has recently been having latency issues and NAT issues which has never happened before.

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4 Upvotes

I swear I’ve tried everything: ethernet, wireless, unplugging and restarting, advanced settings, idk. There will be like a two day span where games are playable (like my latency is 60ms) but then I’ll run into a two-three week period where it’s untouchable (700ms). I changed quite literally nothing about my setup so I’m wondering what caused this sudden change.


r/XboxSupport • • 3h ago

Xbox One I have a WiFi problem after taking apart Xbox to clean it

2 Upvotes

I have a black Xbox One and I had i problem with the blu ray lens and had someone help me take it apart and idk know if one of us put it back together too fast and forgot to plug something in or did something to the WiFi card but it refused to connect to the WiFi and updated, what do you think we could’ve have done on accident that’s disconnected?


r/XboxSupport • • 5m ago

Xbox Series X Keep getting signed out over and over again

• Upvotes

As the title says i am being signed out over and over again, its happened probably 5 times in the last 2 months, every time I have to fully sign back in email and password. Even though my account is still there and its the same account I've used daily for like 8 years at-least. Never had this happen before and it happens in the middle of whatever I'm doing youtube, edge, a game it doesn't matter

Please help


r/XboxSupport • • 21m ago

Xbox Series X New COD is making my Xbox almost unplayable. How can I troubleshoot it?

• Upvotes

it wasn't doing it at first. but when playing online today, I was skipping frames and lagging every 30 seconds or so. I joined every game last like 30 seconds into the round.

When I hit the guide button it was so laggy and took forever to pop up


r/XboxSupport • • 49m ago

solved! Playing cyberpunk and the game was running fine till now

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• Upvotes

I’m replaying cyberpunk and up until a few hours ago my game was running fine. Now it gets to the loading screen before I get into the game and it won’t load once I press continue. I tried waiting it out and this was followed by the game closing itself after a few minutes. I tried restarting the console, unplugging it completely, uninstalling and reinstalling the game and it still won’t load.


r/XboxSupport • • 4h ago

solved! Youtube says its "Updating" at 0.0% even though its already done

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2 Upvotes

Im trying to download games, but it wont because youtube is "updating" i can't pause or cancel it, restarting my Xbox didnt work, and clicking "Install now" on the game also didnt work

The game is "PEAK" if that somehow matters


r/XboxSupport • • 1h ago

Xbox App EA Play Trial launching Lite version instead of Full Game (License conflict / Xbox)

• Upvotes

I have Game Pass Ultimate (EA Play active), and previously installed FC 27 Lite, now trying to access the 10-hour trial for the full game on Xbox, the store says I own both, but launching the game only opens the Lite version (prompts to buy full game upgrade). Already tried reinstalling, clearing cache


r/XboxSupport • • 1h ago

Xbox Series S Series S change account select background

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• Upvotes

Pretty sure I did this at some point because the swoosh background behind my account is blue, not green. But for the life of me I can’t figure out how to change it. Changing my account color and/or background doesn’t do anything. Any ideas are appreciated.


r/XboxSupport • • 8h ago

Xbox Series S Ping Issues on an Xbox Series S (I’m At a Loss)

4 Upvotes

I’ve had my Xbox Series S for about 3 years and just recently (about a month ago) it’s started having really bad ping spikes for several minutes at a time. My ping has never been amazing, but I’ve learned to deal with the 50 or so ms it usually gives me. However, 150-200 on competitive shooters like Valorant is just unplayable, and I don’t know what to do about it anymore. I’ve tried checking NAT, I’ve power cycled, I’ve changed every network setting on my console and nothing works. If this is some known bug that’s just going around right now or if there’s any sort of fix I just haven’t seen yet, I NEED someone to tell me before I rip my hair out


r/XboxSupport • • 1h ago

Xbox Series X Signed out randomly today and I haven't gotten an email if someone attempted to hack me.

• Upvotes

Yesterday my xbox was working fine till today I get signed out randomly. Theres no way I've gotten hacked seeing i didn't get an email from Microsoft. I went on down detector and people said that they have issues with this over the past month. Anyone else has had the issue today or sometime this month??


r/XboxSupport • • 2h ago

Xbox Series S Can’t sign in at all tried everything please help!

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1 Upvotes

I just started my Xbox and typed in my password that I have used thousands of times and I know it’s correct and after like 3 times this message pops up. I used the QR code strategy but it wants me to sign into my google email which also won’t let me sign in I go to change my password and asks for my phone number and when I put my phone number in to change my password this message shows up? No Xbox support or live agent it’s actually crazy how there’s no help anymore from customer support.


r/XboxSupport • • 3h ago

Xbox Series X Keeps saying I've ran out of storage space but I've got 189gb free

1 Upvotes

Says it all in the Title. Got back into playing Cyberpunk 2077 on my Series X thanks to EdgeRunners and minute I load it up it says "We Can't save more Data for this Game or App" and gives me the error (0x80830003) yet when I close it, the Game Syncs and then Runs fine (does randomly pop up though), similar to a Few Other Games too, Notably Fortnite and Minecraft

Any help would be Appreciated.

Did hear that I needed to clear my Cache but I can't find it, plus I'm worried it'll delete my Progress on my Games, Such as Save Files on Cyberpunk, Character Progress on Destiny 2 (which I've got like 9 years worth of) or Worlds I've made on Minecraft/Valheim/Terraria. Does say about cloud saving but idk how reliable it is.


r/XboxSupport • • 3h ago

Xbox One NAT type listed as unavailable, need help fixing it

1 Upvotes

I've been having an issue for the past several days now trying to get online on my Xbox One because the NAT type is listed as "unavailable". I've tried several solutions to get it working again such testing the NAT type and the network connection, restarting my console, unplugging my router and modem and plugging them back in, contacting Microsoft support, enabling and disabling DSCP tagging and WMM tagging, and even trying to find the IP address of my console to set it to public, but nothing has worked.

I am able to get online on my phone, computer, and Xbox Series X perfectly okay though, so it's exclusively an issue with the Xbox One. What should I do that I haven't tried yet to fix the issue that may work?


r/XboxSupport • • 7h ago

Xbox 360 O YouTube do meu Xbox 360 não está funcionando, mesmo com o método antigo de desconectar a conta e conectar de novo.

2 Upvotes

O meu YouTube sempre deu aquele problema de tela de erro, mas eu tinha descoberto aquele método de sair da própria conta e entrar nela de novo para fazer ele entrar. Porém, tem alguns dias que o meu YouTube não está mais funcionando com esse método. Eu entro no YouTube, aparece a mensagem de erro, saio da minha conta, entro na conta de novo, ele carrega um pouco e volta pra mensagem de erro.

Não sei porque parou de funcionar esse método, mas alguém tem uma luz?


r/XboxSupport • • 3h ago

🏷️ 'What to buy?' Which gaming monitors under $200 that hit 120 FPS and 1440 P for Xbox series X do you guys recommend?they are for a 5th/6th grade kids . Thanks

1 Upvotes

The title pretty much says it all. They play Fortnite and f2p games

They have never played 120 FPS

1440 P has to be the minimum because 1080 P is just horrible once you’ve seen 4K but 4K and 120 FPS is above the budget 1440 P is the sweet spot .


r/XboxSupport • • 7h ago

Xbox One X Xbox shutting off on Madden 27 and CFB 27

2 Upvotes

My Series X has been having problems running both games without shutting off entirely, it deals completely fine with FC 27 and the new CoD MW4. I’m trying to figure out whether it is a hardware issue or the game is just extremely hard to run.


r/XboxSupport • • 7h ago

Xbox Series X Witcher 3 Complete edition not appearing as an owned game on my series x

1 Upvotes

We just upgraded from the one to the series x, we own Witcher 3 Complete edition as a digital game on the Xbox one, which usually means it can be played on the series x.
Under recently played games, it shows Witcher 3 remastered on the Xbox one, which is strange because we hadn’t bought that.
Why is an owned game not appearing on our new console? Even in the store no complete edition pops up.


r/XboxSupport • • 4h ago

Xbox One X Why are my clips 1min30 seconds long when I have the length set to 30 seconds?

1 Upvotes

I’m just making small clips on dead by daylight, idk why they’re so long.


r/XboxSupport • • 4h ago

Xbox Series X screenshots options on Xbox not working as I used to use it.

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1 Upvotes

Hi folks!

Basically something changed.

I always used the share btn like this:

one press: Save video of what happened one minute ago.
double press: screenshot

now , the option for screenshot is not working. Had a look on the settings and just cant find how to set the 2 things.

One I double press it takes me to recent clips. (pic attached)

maybe im skipping something stupid to set it up but i just cant find it


r/XboxSupport • • 5h ago

Xbox Series X Can anyone help with this problem with my series x?

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0 Upvotes

My Xbox has been turning off by itself and doing this since I received it back from being repaired.i woke up one morning and after three months of buying it from wal mart it wouldn’t turn on so I used my one year warranty with Microsoft and this is how they sent it back what should I do?


r/XboxSupport • • 5h ago

Xbox One S I think my hard drive is dead , curious if anything else is going bad

1 Upvotes

It is a solem day , my Xbox I've had for 8 years won't fully boot

I had been playing palworld over the last few days and early this afternoon I left it afk and turned my monitor off to leave it while I felt with an errand, came back around 7-9 min later and the screen was completely frozen, I brought up the home menu to try close the game from their homescreem but other controlls seemd to not work , I pressed the power button which did nothing so after another 10 seconds I pulled out the power chord

After that I plugged it back in , turned it on heard the fan/ hard drive making an occasional clicking/ cheeping noise , monitor was completely black so no hdmi output

The console would be like this then turn itself off after a minute

Tried multiple times leaving time between, to let residual power drain

(Yes the monitor and hdmi work I tried with my laptop)

(No my console has never had anything spilled on it or any liquid exposure)

Later on I opened up the case removed the plastic shell, Gave everything a thorough dusting with a vacuum cleaner and an air compressor to get dust out

Once back together It did the same thing as before, I did try the troubleshooting menu from sync+disc buttons still no hdmi output black screen, and powered off after a minute

I'm fairly certain the hardrive is dead and the console won't boot because of the internal handshake with it I'm just wondering if you guys think anything else is broken or wether a SSD upgrade will solve the problem?

Thanks in advance