Hey everyone,
I wanted to share my situation with OpenAI’s automated moderation and chain-banning systems, as it just completely disrupted my daily workflow.
On August 20th, a secondary account of mine was flagged and banned for alleged "election interference", which I only noticed today. My usage in Germany was strictly related to legal, democratic civil engagement and anti-extremism projects. Nno spam, no bots, no real-world election manipulation.
Today, my main working account which I rely on daily and had zero violations was suddenly deactivated out of nowhere due to system-level linking to that previously banned account.
I submitted an appeal for the working account, explaining the situation and the legal context in Germany. Less than 3 minutes later, I received an automated email stating that my account had been "carefully reviewed", the decision was final, and further inquiries would be ignored. No human being ever looked at this.
To make matters worse, I am now completely locked out of exporting my projects, chat history, and work data. When trying to access the privacy / data export tools, the system requires a login, which is blocked due to the account suspension.
Under EU law (Article 15 GDPR), companies are legally required to grant data access regardless of whether an account is active or suspended. Blocking data access behind a disabled login is a blatant compliance failure under European law.
If you are an EU user relying on OpenAI for daily work, be aware that trigger-happy automated security filters have zero understanding of local European political or legal context, and a single false positive on one account can retroactively destroy your main working environment weeks later. Once the bot loops you, there is zero human support, and your data is held hostage.
I am now filing formal GDPR data access requests directly via privacy@openai.com and escalating this to the national Data Protection Authority (Datenschutzbehörde). Has anyone successfully retrieved their data or unbanned a main account in a similar chain-ban situation?
Im pissed.