Dear Coinbase Support,
I am writing to make a formal complaint regarding my pending withdrawal.
Your website initiated a withdrawal to my Visa card, which does not support receiving these funds. I contacted your support team immediately and explained the situation, requesting that the transaction be cancelled. I was told that the cancellation would be completed within 24 hours.
However, it has now been 4 days, and my money is still pending. I have contacted support every day, but I keep receiving the same response: to wait another 24–48 hours for an email.
I am extremely frustrated with this situation. Your support team explicitly told me that the transaction would be cancelled within 24 hours, so I do not understand why I am still waiting four days later without a proper resolution.
I expect Coinbase to take immediate action to cancel the withdrawal and return my funds to my Coinbase account. Please stop giving me repeated waiting times and provide me with a clear explanation of what is happening, along with a definite resolution.
I have been patient and have followed your instructions, but this delay is unacceptable. Please escalate my case to the appropriate team and resolve this issue as soon as possible.
I look forward to your urgent response.
Kind regards,