Just went from 14 pro to 17 pro and 5g, somehow, is worse on the newer phone. It fucking sucks, it’s fucking terrible. And it’s not just “where I’m at”. I travel all around the DFW metroplex for work and it sucks everywhere. For a $1000 fucking phone, I shouldn’t have to turn into a god damn computer programmer, turn a bunch of shit off and on, or do any of the other bullshit things mentioned on these threads on “how to fix it”. I shouldn’t have to constantly toggle between LTE and 5G. I’m having more dropped calls and glitchy nonsense now, yet magically somehow have 3-4 bars for service.

More $$$$ for trashier service. Fuck ATT.

As the title says. I feel like ATT is the worst. I live in San Diego and work in Oceanside and I barely get cell service anywhere. It’s pretty much unusable unless I’m connected to wifi. When it does work, I get bombed with spam calls and texts Hoping I can get out of this contract as they are not holding up their end.

So I switched my auto-pay to our bank account to get my $10 a month discount, and bingo, my bill is now $5 a month cheaper! How do they explain that then?

Ok thi,

Would love to see 5G NR DC being a thing and then to not cap the nodes at certain speeds🫪(~4Gbps in this case).

I do have 5G SA access and tried to get NR DC but was unsuccessful

Anyones service sucking ass lately?! My internet...sucks. My iMessage isnt working. Wtf is going on.

Imagine being told by the highest level of service to reach out to customer service for help with a situation one of their company’s Loyalty (Retention) Reps caused. Was just hung up on by one of the people at the Office of the President. Great job!
Has anyone else had this happen to them?

Is it really on you guys though? Because my check out says otherwise.

I’m two months in after switching from Verizon. I REALLY miss Verizon. I hadn’t expected the AT&T network to be this poor. Slow loading of video in apps, constant stopping of playback in Spotify. It seems like 1-2 bars of 5G+ is the equivalent of 3G.

I have tried tweaking the cellular settings but I cannot get something that makes it better. Anyone have any recommendations?

FWIW, iPhone 17 Pro

I've had AT&T for years and within the last few months their internet service has taken a nosedive for me. Internet goes out at least twice a month, then I have to either use their shitty AI Smart Home app (to varied success) or call customer service to flip some switch or do some unseen things that makes it work again. And that's AFTER having to wait for an hour and a half for a customer service rep to call me back.

I pay my bill on time every month and I still get the worst, most overpriced garbage service I've ever gotten, even worse than xFinity if you can believe it! Looking to switch providers soon, but also curious if anyone else has noticed a dip or if I'm just being singled out by the AT&T crappy internet goblin.

At&t needs to improve their service in Pensacola. People who pay for their service deserve better!

You can get 5k AA miles for linking your AA account to your AT&T account!! I'd do it quick because I bet they shut down this promo fast.

In May, I added my wife to my phone plan and got her a new phone at the same time. However, we are now separated and will be divorcing soon. She is living 3 hours away with her parents and telling me, through them, that she wants off my plan so her number can be added to theirs with T-Mobile. The line isn’t in her name, they’re both in mine, but she’s been paying her line’s bill on her own. The phone still has 31 payments left of $20.28/month, but she was getting a $17 discount on it so only $3 added to the line plan. I spoke with a store and they said I would need to do a transfer of billing to her, so that it’s in her name. Will ATT need the phone paid off before the line can be released for carrier transfer, or as long as the bill has been updated to collect the phone cost on her next bill, she can do it sooner than the bill paid and posted?

Hi

Two sales person who have Att name tag came to my store and gave me good deal ( New york )

Currently I am using T mobile and pay $150 for 5 lines with good price but they gave me $50 for 5 lines under my business name

They asked me EIN No. to check qualification

They are using Sara plus web to enter my information

Can i trust them and this price ?

I never heard about $50 for 5 lines

My 86 year old dad’s land line was decommissioned, and he was talked into porting his number - which he’s had for 50+ years - to AT&T wireless. He could not get the hang of the new phone, so we called support to port his number to his iPhone and cancel the account. The agent said it was all set, and to keep the phone.

One month later, he gets a bill for $350. We made a second call to support, and now it’s outside the grace period and too late to cancel without this charge. They wouldn’t do anything for him on the call.

Any hope to get this corrected?

Anyone else still missing that?

Physical sim. Can I swap from an obsolete unsupported iPhone to an iPhone 12 on a corporate account without calling HQ? If I call them they will most likely cancel the phone line. Don’t have access to the AT&T account afaik - that’s a second question, can users set up accounts for corporate phones?

How long until AT&T resolved it? I am 99% sure my phone was stolen as it hasn’t been scanned or seen in a week and they can’t locate it. They refuse to mark it as stolen and AT&T refuses to do anything until FedEx marks it. How long did it take for a replacement? Was the process easy?

As I reported last week, I recently attempted to subscribe a basic Build-A-Plan service for my Pixel 7a. I completed the subscription process and my card was charged, but AT&T was unable to deliver the eSIM to me. Since then I've had several contacts with various parts of AT&T, each of them leaving me more frustrated than the last. I eventually decided to cancel.

The correct way to terminate a BAP account is to use their portal. But, my login is tied to the number assigned to the eSIM that I have not received. Logging in requires a 2FA code sent to that number, which I cannot receive.

I tried using the AT&T chat bot, and got connected to two different people. One told me to call the prepaid department (and gave me a number they said would help). That number connects to a robot which won't do anything without an account number, but hangs up if I give the number assigned to me, because it's the wrong department.

On my second attempt I got connected to the billing department. The agent there told me that the account was not validated and that I had to go to a store to get a QR code, then activate the line, then log in to the portal with the 2FA code and cancel there. It's a six hour drive to the nearest AT&T store. And, besides, there are several reports in this sub that the stores have no access to BAP accounts.

When I did manage to connect with a BAP specialist, and on a later call from a supervisor, I asked about getting a QR code, but both of them told me that was impossible. (But their own documentation tells me I need a QR code to activate on a Pixel 7.)

Both the BAP supervisor, and the billing agent, suggested that the problem was that I did not buy the phone from AT&T. I guess they were trying to transfer the guilt to me.

At this point, it seems that the only option at this point is to hope that their system eventually recognizes that the account is broken and cancels it on its own, but they have my credit card number, so they could conceivably continue to charge me for a service they have not provided.

Is there any point in escalating this to AT&T management ? Or does anyone have an idea about what else I could try ?

The iOS 27.2 update today finally allowed me to toggle on 5G Standalone.

However I'm not seeing the option to enable Voice over 5G Standalone / VoNR at all, not even a grayed out option forced disabled.

Not sure if my phone is too old to support it?