I've been handling tech support for my mom, and when her brand new ASUS desktop crashed and I needed to reinstall Windows, nothing worked.
I burned through 3 USB sticks with the official Windows installation on them trying to reinstall, failed dozens of times with cloud reinstall, and spent at least a dozen hours trying to accomplish a task that should take minutes, checking everything from the seating of the CMOS battery to digging into BIOS submenus. (ASUS bios is a confusing mess that does not match the documentation.)
Finally after contacting support, I shipped the PC to ASUS with a promised 7 to 10 day turnaround after the PC was received.
ASUS received the PC on Oct. 1. After five or six updates pushing back the complete date, they finally told me it was fixed on Oct. 23. I'm still waiting for it.
Again, this was to reinstall Windows.
I have never heard of anything like this and I'm worried the PC was seriously defective from the beginning and they're sending back a unit that should be replaced. I just cannot fathom any reason why this should have been so difficult.
Can anyone shed light on this, or has anyone had a similar situation? I feel like taking so long for a simple fix is not only wrong, but there should be compensation. In all, my mom was without her computer for a month.