I'm trying to transition into IT and would appreciate some advice from people who have made a similar move.
I have an upcoming interview for a Customer/Hardware Specialist position at a dental imaging company. It's a six-month contract-to-hire role paying $17/hr, onsite, Monday through Friday.
The job involves Level I support calls and emails, troubleshooting hardware and software issues, working with medical imaging equipment, installing equipment, training customers, documenting issues, and escalating problems when needed. My background is in education technology, where I've supported devices, printers, software, and end users, but I haven't worked in a dedicated IT support role.
I'm planning to work toward CompTIA certification and stack others.
My situation is that I have about 2.5 months of unemployment benefits remaining at $584 a week, and I'm currently living with family without paying rent. At $17/hr for 40 hours, the job would pay $680/week before taxes, so the financial difference isn't huge.
I'm trying to decide whether to take an opportunity like this to get actual IT experience while studying for certifications, or use the remaining time to study and look for a remote job paying around the same amount or more.
I think the hands-on experience could help me qualify for better IT jobs down the road. Another concern is that a six-month contract could limit my flexibility if a better opportunity comes along, and working onsite might make it harder to study.
Thanks in advance for any insights you guys have!
EDIT: Hi everyone! Thank you for sharing all your insights. It’s been really helpful!
I just wanted to add a little more context about my situation. I’m 37 and have been working in education for a while, but I’m now looking to transition into IT and build a new career path. My interview is Thursday afternoon, and the commute is pretty short since I’m in the NJ/NYC area.
I asked the recruiter if there was any wiggle room on the pay, but he pretty much said no. He also described it as primarily a customer service role with some technical work mixed in. I’m still going to take the interview and ask what the day-to-day responsibilities might look like over the next few months, especially when it comes to getting hands-on technical experience.
On paper, the job description sounds more technical, so I’m hoping there’s more to it than the recruiter’s description suggests. For now, I’m going into it with an open mind and doing as much preparation as I can. I’m excited about the possibility of getting my foot in the door and building experience, but I also want to make sure the role will help me develop practical IT skills that I can build on in future positions.
Thanks again for all the advice!