My very first post because I'm desperate..I am hoping someone has advice.

I have been a loyal customer of over 10 years at leassssst.. bought a Nintendo switch and now a switch 2 earlier this year. I've only ever bough from legitimate places including for all the games. Saturday 10/24 I went to buy the new donkey kong game on my phone as I wanted to use my PayPal for the that quick one click settings (I use PayPal as someone told me its good for online purchase it protects you) Used my Samsung password app to auto fill. On Sunday evening I go to log in and look at the game for the first time and it says I have been banned. I wasn't able to call until they opened the next morning and called first thing. They told me my account was banned because I tried to use someone else's info. I look on the receipt ( I didn't prior as I don't usually look at my receipts when I purchase on line as I already know how much) and it had an email I have never seen before and confirmed its not saved anywhere in my phone. I also did not enter it in when I purchased this. Nintendo said there's nothing they can do that. I need to call PayPal. So I call PayPal. And the first person says she's going to open up an investigation, but didn't give me a ticket number. So I went to a call back for that ticket number, and the second person said there wasn't any previous, which was weird. So then I called again was able to speak a supervisor who basically said they can't do anything without paypal's purchase ID # that only nintendo has. So they said, I have to call nintendo I called nintendo back, gave them all information, and they still said they can't do anything. Because of this one weird instance that I did not do they took every game I've purchased on my long time email as well as recently just bought games.

They keep saying they won't look into it until that person opens an investigation. But I don't know who that is and I did not do this.

DISCLAMER: I am not looking for a refund or a free game. I am looking to find a way to at least get allll my previous purchases back prior to this glitch. I made the purchase using my fingerprint with my stored information and confimed on my phone that it was only my info in the pass. So I logged into my account but somewhere after that it linked to some random persons account

I preordered the limited edition breath of the wild 8pc vinyl box set in June. It was delivered on time on Sept 4, but only recently was I able to open it up and play the records. On the second record there is a noticible dent where the grooves are, which affects the sound quality. I contacted Nintendo Customer Support about this issue and they just told me to start a return process for a refund and purchase another one, which is impossible because this was a limited press. Is there any way for me to contact Nintendo so that I can get a record that works?

So idk if any others had this issue but my microsd reader on the switch 2 stopped working so I sent it in to get it repaired. I sent it in and got it sent out relatively quickly. It should be here tomorrow but there weren’t any online updates on whether not they fixed it or not. I tried customer service but they said all they could tell me was that they looked at it and are returning but they couldn’t specify if the service person actually fixed anything. Is that normal?

This might not be the typical post for this sub but I don't know where else to get help.

I bought a Nintendo plush for my son through the Nintendo Europe website nearly 2 months ago. It was dispatched not long after and I got an email from DPD saying they are expecting my parcel. DPD never updated tracking to say it'd been received and even now, 2 months later it still says they haven't yet received the item.

1) I opened a ticket with Nintendo Europe support (17/09) and received a response simply stating my request had been forwarded to the relevant department. They also requested I fill in a very basic (it had no branding) looking form stating I confirm I had not received the item.

2) I received no response to my submission of the form so chased the customer service rep up a week later and got a response on 25/09 saying it had been forwarded to the relevant department.

3) I heard nothing by 03/10 so I again chased with the same rep requesting a refund since my items had clearly not been fulfilled and and she simply told me it had been escalated and can't tell me anything else.

It's obviously nearly a month since I last chased this and have no idea what to do next. Nintendo have essentially stolen money from me since they are refusing to refund items not delivered.

I'm located in the UK and the Nintendo EU offices seem to be in Germany from what I can tell.

Has anyone been in a similar situation and managed to get a refund? Any advice on how I can escalate this since I'm hitting a brick wall with customer service?

I pre ordered oot re and I get the pre order bonus of the spiritual stones. I had a look at my order and it says “status completed” regarding the pre order bonus. I’m a little confused by it as I haven’t received them and I can’t imagine they’ve been shipped so I’m just a lil confused. I could be a massive moron for not understanding but yeah any help so I can understand better would be much appreciated. Sorry if this isn’t the place to post said inquiry.

Can I play Mario 3D world campaign online with 2 of us having a Switch 1 and the other a Switch 2? Thanks in advance

I pre ordered oot re and I get the pre order bonus of the spiritual stones. I had a look at my order and it says “status completed” regarding the pre order bonus. I’m a little confused by it as I haven’t received them and I can’t imagine they’ve been shipped so I’m just a lil confused. I could be a massive moron for not understanding but yeah any help so I can understand better would be much appreciated. Sorry if this isn’t the place to post said inquiry.

Hey everyone.

Lately my right joy-con controllers seems to be disconnecting a lot. The charge is full. And its stays disconnected until i finally get it working again.

Sometimes it stays connected for a bit and sometimes after a few minutes it disconnects again.

I have made sure thats the controller is updated and that the switch 2 is updated as well.

It doesn’t matter if it’s plugged in in handheld mode….

SOMEONE SMARTER THAN ME PLEASE HELP. I cant afford new joycons yet.

Thanks everyone appreciate it.

I been trying to connect my wii to the internet for the past couple of days but i constantly fail and keep getting errors.

My Wii detects my WiFi, but whenever I test the connection I keep getting errors like 51330, 52030, 52031, and 52032.

The weird part is that sometimes the connection test succeeds, but if I test it again immediately afterward, it fails. I’m using Xfinity and i even created a separate WiFi network that only uses 2.4 GHz, but I’m still having the same problem.

I’m starting to wonder whether something is wrong with my Wii’s Wi-Fi hardware or if my router just isn’t fully compatible with older consoles.
Has anyone experienced something similar? Is there a way to fix this without changing my main router settings?
Any advice would be appreciated. I’ve been trying to figure this out for hours.

So I dropped my switch 2 in the bath for about 3 seconds before quickly grabbing it. I dried it off with towel (I didn't think to drain all the water out of vents) then turned it on for 10 seconds and saw it working. About 3 minutes later it was showing the Switch 2 and Nintendo logos for a couple minutes. I realized then I probably didn't do enough. I looked it up and completely drained the ventilation units and took off joy-cons. I then let it air dry with fan for the last week, and plan to check on it in another. I'm still worried, so I wanted to ask if there's any hope for it to work again after that? It was an anniversary gift so I'm really hoping it's not fried...

There's no strap under the switch 2 to pull it from, and its a rigid case so I can't get my fingers between the case and the switch to lift it out, I iether have to pull on the sticks (probably not the best to do) or flip over the case and let it fall out (risks dropping the switch 2 in some situations)

While cleaning my room, my GBA fell into a bucket of water and desinfectant but i didn't notice, because it was a very short drop into a shallow container, it made no sound. However it was enough for it to be completely submersed. The screen was completely filled with water.

When I noticed it, I tried pulling out my tools in order to open it up, but unfortunately i don't have the triwing tools for opening it.

I thought of trying blowing hot air in the coolest setting possible with a hairdryer. Trying to evaporate as much water as possible. I don't know if the water made these white marks or the heat did it. There are still water droplets behind the glass mostly on the left side.

I did order the tools online, but they'll only arrive on Wednesday.

The title really says it all. My friend and I play online over our switches frequently. I was gifted a switch 2 and I want to be sure I’ll still be able to play things like Mario party and Stardew with my friend who only has the original switch.

I have my pro controller plugged in 24/7 in my switch. I have had it for like 6 years now like that. Recently returned to playing on the switch after 2 years of not touching it because I got an itch to play pokemon. Issue is that my pro controller keeps disconnecting every like 10 minutes or so for like 3-8 seconds long. Now in leafgreen and brilliant diamond this isn't really an issue since the games are turn based, but I want to play legends arceus and that game has dark souls boss fights if I've heard correctly, so the controller disconnecting is going to be a huge issue.

Does anyone know what causes my controller to disconnect like that and how I could fix it?

Wondering wtf happened, haven’t played in a month but my subscriptions swapped accounts somehow?

I have three separate profiles with different emails and I had two subscriptions for the last two profiles I made and have NOT HAD A SUBSCRIPTION ON THE FIRST ACCOUNT FOR YEARS.

I fired up the old switch today and SOMEHOW there was a recurring membership for the first and second profile which I had not authorized and the third profiles membership was non existent???

Seriously wtf could cause this?

I had to turn off auto renewal on the first two accounts and purchase membership again for my newest profile (the one I play on) and i’m still not understanding how something like that could happen.

Is this a known bug?

Need help asap.

As far as I know, nintendo won’t give refunds so whatever but i’d like to not pay for three seperate subscriptions when historically i’d use one or two at the most (for two seperate pokemon save files etc.)

Here is the deal: I already finished game once and now played it 2nd time to get another ending, I have a two profiles cause I often give console to my friend. So, when I launch Undertale a accidentally choose the wrong profile, and now when i start the game with the right one, it acts like I start the game first time. What even happen and is there any solve to this problem? My switch is moded if it matters.

I’m trying to connect the dock to the tv via HDMI to HDMI I’ve tried several different ways and it even has that green light. My tv recognizes it saying NintendoSwitch I’ve tried two different cables and all three hdmi ports on my tv

Basically what the heading said….. I dry it the best I can and let it out to dry now, my water bottle was left on my bed including the switch, I didn’t know the lid wasn’t on properly and yeah that’s how it got wet, I took the game, memory card and joycon off

I hope this is the correct community for this, but where is the best place to pre-order Nintendo games from? I want to make sure I get a day 1 delivery and I also see people receive bonuses for pre-ordering whereas when I ordered from Curry's I got nothing. Not like I really care but it would be cool to have.

Like above says, my switch won't connect to my 5ghz hotspot on my Android anymore. At somepoint my hotspot got switched to 2.4g to do things for my ds or something, turned back over to 5ghz for a download on the switch and now im getting multiple different error codes and when connected to the 2.4 band its barely using and data though the hotspot.

Tried changing all the reccomended settings for the 5ghz like turning off ipv6, Dns, bumping mtu up, clearing caches on both devices and checking hidden network visibility, but I've yet to trouble shoot the 0 download speed and errors when testing connection looked for solutions as these came up along the way trouble shooting the 5ghz issue

Help plz :') i just got Cyberpunk switch 2 edition and discovered this whole stress when i noticed after 40 mins i was still ag 0% progress Game download error code: 2137 8007 Connection test error code: 2160 8028 5ghz hotspot connection fail error: 2110 2004 Have also seen 2110 1100 and a different 2110 code too

So, me and my friend are playin a game, the same Game with a friend watching. However anytime we get into a match mt screen is blocked from bein shown, while my friends is perfectly visible. Any fix for this?