We have fully received and QC'd the 21XX Keyboards and addons originally meant for KeyGem. Here is what we are offering for KeyGem buyers, and what we need from them to get them their order.
KeyGem buyers qualify for the following
- Their full order at original GB pricing (USD)
- A $200 discount per 21XX Keyboard ordered
KeyGem buyers need to provide us with the following via screenshot/PDF by emailing us at [support@cannonkeys.com](mailto:support@cannonkeys.com)
- Name and shipping address (we will allow address changes if you have moved, just let us know)
- KeyGem order number
- Order date
- Order contents
- Email (This must match the email you contact us with)
The keyboards and addons are ready, so once we get everything we need and make the custom discounted orders, they should be shipped out relatively quick. Within a few business days. We also want to extend a huge thank you to the designer of the 21XX, Pontus, who is giving up their design cut on the units purchased by KeyGem during this period to help us offer this discount.
Here is some additional information
- We will hold off selling any extras to the public for at least a week. If a KeyGem buyer contacts us after this period, we will do our best to get them their order, but we might need to swap the specs of the keyboard or offer different addons. The discount will still be applied
- If you have an issue with your order, you will be treated the exact same as if your original order was made on CannonKeys.com. This includes support should you have questions about your order/keyboard, or run into any issues.
- KeyGem buyers can remove items from their order, but cannot add items. For example, if the original order had an addon aluminum plate, the plate can be removed from the order but not swapped for a carbon fiber plate. We only have a limited amount of items so this is necessary.
- If a customer orders a 21XX Keyboard directly from our website and later requests the $200 refund, we will evaluate the request on a case-by-case basis.
- We offer delivery duty paid (DDP) shipping to most EU countries, and this discount will hopefully help bridge the price gap between international and domestic shipping.
Thanks for sticking with us,
The CannonKeys Team
We are posting this to reddit as we do not have the emails of those who joined 21XX with KeyGem. This is our best option to try and let those who joined know about the situation.
