UPDATE: I retract my previous statement on not recommending Gardner White in Lansing. I was contacted by a manager named Amanda who was incredibly helpful in resolving our frustrating experience. We will be having the furniture we ordered delivered and assembled today. I do recommend going into the Lansing store and working with Amanda or her employees. I stand by my review of their corporate call center employees, Liz and Deanna. They remain to be absolutely awful to work with, completely unhelpful and generally incompetent. If you choose to buy from Gardner White, do everything you can to only work with the physical store and avoid their corporate call center at all costs.
Thank you again, Amanda, for making things right with our purchase!
*****
If you’re in the market to purchase furniture, I do NOT recommend Gardner-White in Lansing. Quick to greet you at the door and swoop in to sell you things but they are TERRIBLE with their execution in the purchasing process, their delivery process and their corporate call center employee, Liz, (AND their call center supervisor; Deanna) has absolutely AWFUL communication skills. They give misleading information and direction, try to shift the blame for their poor communication on the consumer and when they are challenged on the fact that THEY dropped the ball MULTIPLE TIMES in this process and have only offered a meaningless “I’m sorry, all I can do is reschedule you”, SUDDENLY they’re able to offer a gift card? That gift card can’t be used towards your initial purchase that they screwed up from start to finish; it can only be used on new purchases… What kind of resolution is that?!
After a terrible experience from purchase to failed delivery to poor communication from incompetent employees at their CORPORATE call center, why in the world would we EVER want to buy more furniture from this company? They can’t even deliver quality results on the FIRST attempted purchase; they think we want to CONTINUE doing business with them by using their piddly gift card?! Literal insanity. Terrible customer service in multiple departments. Terrible behavior from a business.
Do yourself a favor; go shop literally ANYWHERE else for furniture. Do not buy from Gardner-White. Not in Lansing, not anywhere. You’d be better off with milk crates, cardboard and duct tape than trying to work with this company to purchase furniture.