Literally. I was part of the 10/23 > 10/31 > 10/23 / 10/30 crew and I’m tired of the games. I cancelled my preorder this morning and did battle with the bots on the Apple Store app. On about my 10th try, I was finally able to secure the exact phone for in store pickup tonight that I was trying to get from Verizon.

I saw stock starting to drop starting close to maybe 9:30 EST this morning, randomly across the stores (I’m in PA/NJ territory - so Park City, Freehold, Walnut St, Cherry Hill, etc) and finally got mine secured at 10 am. Not sure if that’s a normal restock time, just before opening basically, but I saw a bunch popping up in different configs - you just have to be fast AF.

Good luck out there!!

Well well well… in case anyone was wondering, Verizon is lying about the supply of iPhone Duos they have and creating a false sense of hype.

Walked into my local Verizon store in NY, they asked if I’m an existing customer, I said yes and want to upgrade to the iPhone Duo. They said I can order it as they don’t have any available.

Had my friend, who has T-mobile, walk in a few hours later asking to switch over and all of a sudden an iPhone Duo appears from the back. The employees are lying about the stock so they can get new customer commissions and there’s no way for us to check how many are available at a store because it’s “delivery only” on the Verizon website.

Backorders, delays, and “no stock” for current customers.
What is this BS?

UPDATE: I complained to Verizon and they have opened up pick-ups.

https://www.reddit.com/r/verizon/s/8McjQ1fWTB

Just got off the phone with an agent and she said my duo will ship tomorrow evening and arrive by the 30th. Fingers crossed🤞🤞

I’ve spoken with several Verizon supervisors, and the answer is consistent: they have zero visibility into warehouse stock. The dates in Service Central — including the ones that flipped back to 10/23 — are placeholders. Front-line staff do not know when these phones will arrive or ship.

The “shipping delay” message is automatic. It appears after a delivery date is missed. It does not mean the phone is with a carrier.

If your date is 10/23 or 10/30: you are unlikely to get the phone in October. Verizon has no inventory in its warehouses and is waiting on Apple to ship units into the U.S. That could be another week or another month. No one on the front lines has a real answer — only senior leadership might.

December dates are probably safer. Early Duo issues (screen cracking, hinge defects, a weak IP68 rating) will likely produce returns and cancellations over the next few weeks, which could free up stock.

If you want the phone before next year, keep the pre-order and plan to wait. I’m watching how Apple handles the durability complaints. Depending on that, I may cancel and keep my current phone. It is not worth the stress.

Being told this is “normal for a hot phone,” or that the iPhone 18 Pro launch went fine, is a script. The reps are the front line. They have no information and no tools to fix it. Treat them with respect — this comes from the top.

If Verizon valued transparency, they would have marked every unfulfilled launch-day pre-order as backordered from the start instead of cycling fake dates.

Hope you get yours sooner rather than later. Good luck.

Got this email while I was on vacation last week:

“We wanted to make you aware that you completed a plan change on September 18, 2026 for mobile number ending in xxxx. Your original plan qualified you for a monthly promotion of $23.33 per month. In order to retain your monthly promotion, you would need to switch back to your previous plan or another eligible plan before November 02, 2026. If you choose to keep your current plan, you will no longer qualify for this promotion.”

I have 2 lines on my account. We traded in our 15 pro max’s for the 18 pro max’s in September. My husband’s line was already on the Unlimited Plus. I was on the 5G Play More for the free Disney Plus. In order to get the $840 device promotion, I needed to switch to unlimited plus, so I did. Now I’m getting this email about my line, but not my husband’s line, even though they are both now on the same plan. Make it make sense Verizon. I contacted the chat and they said disregard the email it was sent in error, but I don’t trust it honestly.

Anyone else get this email too?

At this point, the Duo feels like a mythical legend, one whose entire existence is merely a whisper, a rumor, and nothing but a fairytale within the Verizon atmosphere..

I am trying to hold out hope for this 10/30 arrival date that's estimated in the service central tab. However, I am starting to completely doubt that it will ship this week or anytime soon.

Does anyone actually trust or believe that we may get our orders on the 30th now or are we all borderline ready to give up on this thing? I just want some transparency from Verizon.

Yes it's just a phone, I'm excited, my sincerest apologies..

The lies and poor customer service reflect a lack of communication and concern, leaving us forked in the rear. If it isn’t one issue, it’s another.

Called Verizon FiOS customer service number. The automated system pronounced FiOS as "FEE US". 😐

I mean, seriously how much effort does it take to QA this before it goes live to customers?

Hey everybody I need some help. Last week I ordered a certified pre owned great condition. S twenty five plus from verizon. Want to a corporate store? Put the order in and received it the next day. I received a t mobile galaxy s twenty five that I could not use. The only way the corporate store said they could fix it was by warrantying the phone and getting me a replacement. I received the replacement two days later. The replacement was sent in skin packed packaging that was putting pressure on the edges of the phone's display. And as soon as I powered it on and saw the setup screen, the whites on the edges of the setup screen had a dark hue, and it was uneven. All over the phone. I opened up a FCC complaint and somebody reached out to me today about it. And they're telling me that my only options are to ger Another certified pre owned phone or another refurbished phone, and of course, the certified pre owned phone, came in a regular phone box, but the refurbished one didn't, and now I don't know if i'm gonna get another phone that's packed The same way and has a damaged screen again. On top of all of this, I live in phoenix arizona, and there was a catastrophic hailstorm that happened at its worst right over in the area The verizon store i was at and my car was totaled. if i got the right phone I would have been at home and I would still have my car. My credit limit is only five hundred and eighty dollars, and that's why they're saying they can't get me a new phone, but surely there is a way for them to override that it's the f****** fcc's verizon contact. Should I push harder for a new phone question mark I don't want another piece of s*** phone with pressure damage on the display.

All you need to do is buy one from an Apple store for store pick up. I know that sounds ridiculous and obvious, but I have been stewing about the lack of communication and the lack of information regarding my pre-order that was supposed to arrive last Friday.

If you just take a few minutes and find some stock checkers, or use an LLM to check the stock for you, you will find one, and you will get one. Within 20 minutes of entering this mindset, I secured a configuration for pickup and I’m on my way to get it right now. If you do enjoy just posting on Reddit all day complaining about Verizon, keep doing what you’re doing. If you want a Duo ASAP, go this route. It is not hard. They are more available than you think, as long as you’re not married to any specific configuration.

EDIT: In the five minutes since I’ve posted this, three Duos have appeared in my app that I could have grabbed

Was wondering how it works, I pre ordered through Verizon and like everyone else who had a delivery date last Friday I haven’t heard anything since. Now that I’m getting one I’m wondering will I just be able to cancel and hook up my new phone on my own?

Hi so I was trying to work for Verizon at the beginning of the summer and went through the phone and video interview both seemingly went well but I was ghosted afterwards.

Last week a recruiter contacted me about a phone interview randomly as I hadn’t applied recently.

How do I get this job ? Like during the interview what should I do to set myself apart?

Is this position even actually available ? This same job has been the only one posted in my area for at least 6 months. Any information would help as I desperately need a job. I have 3 year’s experience in cellular sales so I don’t see why anyone wouldn’t want to employ me

Hey all, I know everyone is anxiously awaiting any kind of update on their duos. I was too. Even had executive relations involved, the whole priority shipping, jump the line, etc.

Now obviously this won’t work for everyone, you may not have an Apple Store nearby, or want to get certain loyalty deals from your account. But my experience was this.

Went to my local Apple Store at 15 mins before open and they came out and took reservations right there in line as they scanned them in to combat bots/online in-store pickups. Had about 5-10 people in line and we all got one.

The whole Verizon debacle is unacceptable and I will never preorder/finance/purchase a phone through them again. Bottom line is if you can get to an Apple Store and not rely on the Verizon ai chat misinformation I would highly recommend you try.

Best of luck to you all with your preorders or searches for the duo. Verizon has lost at least some of my business with this.

Finally leaving Optimum after nearly 30 years. Right now only Frontier is available in my area. Only need WiFi, nothing big needed as no gaming just the basics like streaming. Comparing Frontier to Verizon plans prices and what’s provided is difficult to compare. Not keen on calling and having a representative push me into a sale.

Already have Verizon for mobile for over ten years so should be a discount with that. Any guidance?

This is building on my old post regarding Verizon stores hiding iPhone Duos’ actual availability.

I emailed and spoke to corporate and they have opened up pickups as of 15 minutes ago. You can now check if close by stores have iPhone Duo’s in stock (not sure how accurate but the feature is there now).

Original post: https://www.reddit.com/r/verizon/s/HLeN2YBn30

Jesus Christ it’s the most simple thing that you could do, just remember a fucking password, sometimes it’s easy to reset the password and sometimes we can’t reset it at all and you have to go to Apple, then the customer gets an attitude with us because they forget their password. They’ll forget their Apple ID password, then also forget the passcode to their old Apple devices too, then they start huffing and puffing because their only choice left is to go to Apple, Jesus fucking Christ just remember your goddamn password, it’s not always easy to reset it, a lot of times Apple makes you jump through hoops to reset it

I was luckily able to have my DUO shipped last Friday but delivery was attempted on Saturday but could not be completed due to the package not having my apartment number on the package. I spoke with Verizon and asked them to update my address. In that process it seems like a hold was placed on my package while UPS updated my address on the package. The address is updated, but the hold is still standing and UPS says that Verizon has to lift it. My issue is that nobody at Verizon is giving me a straight answer one rep just told me they’re holding it because the was a defect on the device, that makes no sense lmfao. It’s been a shit show.

My account was cancelled and I can’t access my account even to see what I owe. I’m diligent about paying bills and always pay what I owe. But I can’t find any way to access my bill. I called Verizon and they simply said I had cancelled and they couldn’t access my bill, which I found a bit odd. I know I still owe something, but can’t find a bill. I must say I have never encountered a company like Verizon. It’s almost like they don’t want you to pay them. I’ll keep trying, maybe at some point they’ll email a bill. But I’m just about to the point that I’ll say the hell with it. If they want their bill paid, then make it reasonable to do it.

So apparently my local Verizon store is now a Victra store. I was thinking about going in and checking out the duo. I spent some time on a chat with cs the other day and was offered some promotions that never actually showed up. Also, when I traded in my previous phone last year my trade in value was never taken off the price of the phone I got. That’s been an ongoing battle. Anyway, can Victra stores actually offer any types of discounts or promotions? Is it just an uphill battle to get them to do anything more? I’ve been a Verizon customer for 22 years, not that it means anything anymore. I would really like to at least get my trade in credit handled someday.

Hope everyone has a wonderful phoneless day!

So I have the mid November delivery date, I preordered the end of the day when they opened up
But I went back to my Verizon app and there’s a promotion now that wasn’t there before, I opted to pay off half of my current 16 pro max and just pay the 55 a month for the duo, now there’s an offer for them to pay off my device and trade in and get the duo for 33 a month, can someone explain this offer?
Im not sure if i can even get it without canceling my current preorder

I am planning to upgrade from an iPhone 16 Pro 1TB to the iPhone 18 Pro 512GB. Currently, my phone is on my company plan with AT&T.

I want to get out of my company plan and start a separate plan of my own with Verizon. I have about $600 in verizon gift cards so that's why leaning towards Verizon. Unfortunately, my apartment doesn't support Fios anymore so I can't use that credit towards that.

I recently went to a store and they said that it would be around $93/mo to get the phone + unlimited plus plan. My company expenses upto $80/mo so that means I'll be paying $13 out of pocket which is fine.

Is that a good deal? Or should I wait it out until a better promo comes around? Would you recommend the simplicity plan over the Unlimited Plus plan?

Happy to hear any other recommendations as well!

Why does the app say “Order on its way” but the Duo isn’t even shipped yet. I contacted the human support team and they said your order is expected to be delivered on “Oct 23rd.” I don’t know what to believe anymore